AN
Ayanda N
1 reviews | Active since Mar 2023
14 Aug 2023, 15:19
*****
I got charged for car insurance by Motor happy directly from my bank account, I then contacted my bank who advised who took the amount and advised I should contact them to request for refund and cancel. I have called and called and all my calls are being disconnected, I have emailed them and none of my emails have been responded to. I didn't sign any thing with them nor did they get authority to take my money. I have my own car insurance that I'm quiet happy with, this *****ulent action is disgusting and I want my money
Helpful (0)
Replies (12)0
Replies (12)
MotorHappy's replyOfficial
14 Aug 2023, 15:50Hi Ayanda
We are sorry to hear about this and we are looking into this further. Feedback will be provided as soon as possible.
#MotorHappy
We are sorry to hear about this and we are looking into this further. Feedback will be provided as soon as possible.
#MotorHappy
MotorHappy's reply14 Aug 2023, 15:50
Official
Hi Ayanda
We are sorry to hear about this and we are looking into this further. Feedback will be provided as soon as possible.
#MotorHappy
We are sorry to hear about this and we are looking into this further. Feedback will be provided as soon as possible.
#MotorHappy
AN
Ayanda N's updateReviewer Update
18 Aug 2023, 12:08I have not received a response as yet and still no confirmation of the cancellation or refund.
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Ayanda N's update18 Aug 2023, 12:08
Reviewer Update
I have not received a response as yet and still no confirmation of the cancellation or refund.
MotorHappy's replyOfficial
18 Aug 2023, 16:26Hi Ayanda
As per the feedback received, our agents have tried calling you however that was unsuccessful. They require proof of insurance for the finance of your vehicle through MFC, in order to cancel and refund as per your above request.
Kindly send reply to the email that was sent to you on Tuesday for us to proceed with your complaint.
#MotorHappy
As per the feedback received, our agents have tried calling you however that was unsuccessful. They require proof of insurance for the finance of your vehicle through MFC, in order to cancel and refund as per your above request.
Kindly send reply to the email that was sent to you on Tuesday for us to proceed with your complaint.
#MotorHappy
MotorHappy's reply18 Aug 2023, 16:26
Official
Hi Ayanda
As per the feedback received, our agents have tried calling you however that was unsuccessful. They require proof of insurance for the finance of your vehicle through MFC, in order to cancel and refund as per your above request.
Kindly send reply to the email that was sent to you on Tuesday for us to proceed with your complaint.
#MotorHappy
As per the feedback received, our agents have tried calling you however that was unsuccessful. They require proof of insurance for the finance of your vehicle through MFC, in order to cancel and refund as per your above request.
Kindly send reply to the email that was sent to you on Tuesday for us to proceed with your complaint.
#MotorHappy
AN
Ayanda N's updateReviewer Update
18 Aug 2023, 16:44As Advised pervious, I cannot answer calls as I work, I sent proof of car insurance on the same day it was requested as the one sent previous was outdated. There is no reason to contact me, please cancel and refund the amount as proper docs have been sent on TUESDAY.
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Ayanda N's update18 Aug 2023, 16:44
Reviewer Update
As Advised pervious, I cannot answer calls as I work, I sent proof of car insurance on the same day it was requested as the one sent previous was outdated. There is no reason to contact me, please cancel and refund the amount as proper docs have been sent on TUESDAY.
AN
Ayanda N's updateReviewer Update
18 Aug 2023, 16:45I sent another email today chasing this up and no one responded.
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Ayanda N's update18 Aug 2023, 16:45
Reviewer Update
I sent another email today chasing this up and no one responded.
MotorHappy's replyOfficial
21 Aug 2023, 13:01Hi Ayanda
We have sent your response to the relevant department and will provide feedback as soon as we can.
#MotorHappy
We have sent your response to the relevant department and will provide feedback as soon as we can.
#MotorHappy
MotorHappy's reply21 Aug 2023, 13:01
Official
Hi Ayanda
We have sent your response to the relevant department and will provide feedback as soon as we can.
#MotorHappy
We have sent your response to the relevant department and will provide feedback as soon as we can.
#MotorHappy
MotorHappy's replyOfficial
21 Aug 2023, 15:51Hi Ayanda
As per the feedback received, your proof of insurance was successfully received via email last week and the insurance has been cancelled and premiums refunded.
Hope this helps and we apologise for the inconvenience caused.
#MotorHappy
As per the feedback received, your proof of insurance was successfully received via email last week and the insurance has been cancelled and premiums refunded.
Hope this helps and we apologise for the inconvenience caused.
#MotorHappy
MotorHappy's reply21 Aug 2023, 15:51
Official
Hi Ayanda
As per the feedback received, your proof of insurance was successfully received via email last week and the insurance has been cancelled and premiums refunded.
Hope this helps and we apologise for the inconvenience caused.
#MotorHappy
As per the feedback received, your proof of insurance was successfully received via email last week and the insurance has been cancelled and premiums refunded.
Hope this helps and we apologise for the inconvenience caused.
#MotorHappy
AN
Ayanda N's updateReviewer Update
23 Aug 2023, 10:33Please could you send proof that it has been cancelled and premiums refunded as I have not received an email advising of this.
Thank you.
Thank you.
AN
Ayanda N's update23 Aug 2023, 10:33
Reviewer Update
Please could you send proof that it has been cancelled and premiums refunded as I have not received an email advising of this.
Thank you.
Thank you.
MotorHappy's replyOfficial
23 Aug 2023, 11:18Hi Ayanda
We have sent your request to the relevant department to assist, you will receive feedback shortly.
#MotorHappy
We have sent your request to the relevant department to assist, you will receive feedback shortly.
#MotorHappy
MotorHappy's reply23 Aug 2023, 11:18
Official
Hi Ayanda
We have sent your request to the relevant department to assist, you will receive feedback shortly.
#MotorHappy
We have sent your request to the relevant department to assist, you will receive feedback shortly.
#MotorHappy
MotorHappy's replyOfficial
23 Aug 2023, 11:29Hi Ayanda
We have sent your request to the relevant department to assist, you will receive feedback shortly.
#MotorHappy
We have sent your request to the relevant department to assist, you will receive feedback shortly.
#MotorHappy
MotorHappy's reply23 Aug 2023, 11:29
Official
Hi Ayanda
We have sent your request to the relevant department to assist, you will receive feedback shortly.
#MotorHappy
We have sent your request to the relevant department to assist, you will receive feedback shortly.
#MotorHappy
AN
Ayanda N's updateReviewer Update
06 Sept 2023, 13:41I still have not received my refund from you guys and the last communication i sent requesting for confirmation, I did not receive.
Still on the horrible service and I didn't even ask to be signed up for this car insurance and yet i'm the one chasing you guys for this.
Still on the horrible service and I didn't even ask to be signed up for this car insurance and yet i'm the one chasing you guys for this.
AN
Ayanda N's update06 Sept 2023, 13:41
Reviewer Update
I still have not received my refund from you guys and the last communication i sent requesting for confirmation, I did not receive.
Still on the horrible service and I didn't even ask to be signed up for this car insurance and yet i'm the one chasing you guys for this.
Still on the horrible service and I didn't even ask to be signed up for this car insurance and yet i'm the one chasing you guys for this.
MotorHappy's replyOfficial
06 Sept 2023, 15:26Hi Ayanda
We are looking into this and will provide feedback as soon as possible.
#MotorHappy
We are looking into this and will provide feedback as soon as possible.
#MotorHappy
MotorHappy's reply06 Sept 2023, 15:26
Official
Hi Ayanda
We are looking into this and will provide feedback as soon as possible.
#MotorHappy
We are looking into this and will provide feedback as soon as possible.
#MotorHappy