Poorest service

My car is been with Imperial GM Vereeniging from the 28th July to date nothing has been done, 31st July was the only time i received communication from this poorest servers Vennet who told me my car engine is dead they took photos to Johannesburg for final report from there i called her about 3 times for feedback my last call she told me she will get back to me before end of business of which didn’t happen i called again 10th August i was told she’s on leave the lady who answered the phone said she will check the process of my car and phone me back as i explain my story to her “Another empty promise she never call back”. 14th August my brother went spoke to Smith and another lady they told him the person who assisted me was on leave my car was still there nothing done to it how pathetic is that, they promised my brother that they will call me in 2 days to date I’m still waiting for the call.

I’m extremely dissatisfied with the service GM Vereeniging is offering for this very serious issue. I will be happy if the GM South Africa can organise that my car be transferred to the nearest dealership that will be able to assist and understand customers value because I’m failing to understand what is so hard to fix a car that is still under motor plan and it did not give any warning lights but died in the middle of the road.