terrible service, False sales to customers

<p>I have a service plan with Motor engage underwritten by Innovation group, and my car was suppose to start its 75000 service with them.</p> <p>First of all I do not like the way they treat their customers, when you call them they dont oickmup the calls,</p> <p>and you have to wait an hour before an unprofessional condultant answers your call.</p> <p> </p> <p>Igave them a call last week Thursday reporting that my car has been booked in for Tuesday for its 75000 service. the consultant said I must just tell the garage to call them on the day of service for authorization.</p> <p> </p> <p>The garage tried to contact them forhours on hold trying to get them, which they eventually did.</p> <p>The quotation was sent to them on thing need to be done on the car, and they refuse to pay for other services needed to be done according to the standard and the age of the car, thayanly authorised for few</p> <p> </p> <p>Now what makes me so angry is the fact tha they demand their premiums to be paid on time, and they wont deal with you if you miss a single payment. But when it comes to customer service they are horrible,</p> <p>from the call centre staff and the service offered by them.</p> <p> </p> <p>The question now is how will I sell my car if some of the services were declined by them,</p> <p>because the reason why we take such covers is due to the fact that we simply budget for time when we need to have a car serviced, and must be serviced according to the standards.</p> <p> </p> <p>I simply want them to tell me why lie to customers if they cant keep up with the standard of the particular car, and how will I sell this car that does not have the full service history?</p> <p>I will not recomend the to any one , poor service and false sales, that what they do.</p> <p> </p> <p> </p>