Poor service and maintenance

I purchased a new Ford Figo from Motomid in Jan 2012 the vehicle was covered by a 5 year maintenance plan and the factory warranty. The vehicle went for its yearly service in Jan 2013 and was recalled for a problem on the aircon piping (which was replaced) and the rear axcel was inspected this occurred in Des 2013 Motomid decided that the vehicle was under a maintenance plan and informed me that they had serviced it as well. During Des 2014 the Figos aircon packed up to a point where it could not function at all Motomid could only assist us in Jan 2015 with the situation during the yearly service. This is where everything went wrong. Motomid stated that the aircon could not be repaired under warranty due to the fact that it did not come for a service in 2014 and that based on this the warranty had expired. After a huge argument with them and after the records had been drawn it was noted that Motomid went ahead with the yearly service in Des 2013 and that the service to be done in 2015 was not later than a period of 13 months and not a 1000km over the due km. With a huge fight with Motomid the vehicle was services in Jan 2015 and the aircon was "repaired" only in Feb 2015, after collecting the vehicle the aircon functioned for 3days and broke again. Returning it to Motomid the same day they stated that they will have a look at it again. It was again a huge argument and Motomid replaced the aircon fan with a new unit in March 2015 during the same replacement of the fan the vehicle dash was so badly damaged it had to go back to Motomid so they could fix it. The aircon functioned until beginning of Jan 2016 and packed up Motomid was contacted and could only assist with the yearly service and the aircon in Feb 2016. During the service in Feb 2016 Motomid looked at the fan and said that there was a faulty resistor that caused the fan not to work. We spoke to the warranty department and agreed that the vehicle warranty had expired (4 years) but that the new fan unit was not older that 12 months and the resistor was ordered under warranty and only received later due to no stock in SA. The resistor was replaced and the fan still did not function Motomid stated that it was a faulty component that they received, the vehicle was again booked in. Motomid handed the car to an employee that had no knowledge of the history of the car or problems wit the aircon, an inspection was done and the fan unit again had to be replaced (unit still under warranty). We were contacted and informed that we had to pay for the new unit, after informing them of history of the unit they said that they would have a look at the history. After a huge argument I informed Motomid to replace the unit that is under warranty and payed for it to get the vehicle. As I paid for the unit I made the employee draw the records for the unit and it could clearly be seen that it was under warranty. Based on this story above and the problems experienced with Motomid Middelburg I have sold the vehicle and will never again purchase/service a vehicle at Motomid Middelburg. Motomid Middelburgs service department is not up to standard as they could not even solve a simple problem and has not solved it as I guarantee the unit will pack up again. Their warranty claims department is poor as we constantly had to fight with them about the situation were as to all the information was clearly stated on paper. Be aware of Motomid Middelburg