CEO not available! does he care whats going on?

Johannesburg Motomia demands payment upfront before they will order the spares from head office in Cape Town, 2 weeks later the spares are still not in Johannesburg and Head office just tells you to call the 0861 number which goes to voicemail after ringing several times. The voicemail number is a Johannesburg dialling code (011) but the spares department supposedly moved up the road from Cape Town head office? When you ask to speak to the CEO Peter Stansby (not sure if thats correct as the lady did not spell it out) one is told you cannot speak to him you must speak to the regional manager, but if the problem is the regional manager then she does not know who you can speak to!! Is Motomia in trouble? why are there no parts or does the transport sent from JHB to Cape town to fetch the parts need a few more months to get there? This service is pathetic and this is not an isolated incident as it took 3 months to get the parts to rebuild the bike after it was in an accident in October 2014 plus we had the same hassles with our scooter. I was hoping for some improvement but it is not to be.