Warranty Claim

I had a very disappointing experience with Motoplan.

From the beginning, the service has been slow and frustrating, but things escalated when I needed assistance with a claim. Communication was poor, responses were delayed, and I constantly had to follow up just to get any form of feedback. It felt like I was doing all the work instead of being supported as a paying customer.

What made the situation worse was an issue they recently raised about a “missed payment” from January 2025 — something they themselves attributed to a technical error on their side. Despite this, it was never communicated to me at the time and was only brought up now when I needed assistance. This kind of oversight is unacceptable and raises serious concerns about their internal processes and accountability.

When my vehicle required repairs, the entire process became even more stressful. There was a lack of transparency around approvals, and unnecessary delays at every step. Instead of providing peace of mind—as a warranty company should—the experience added more frustration and uncer*****y.

Overall, the level of professionalism, urgency, and customer care has been extremely poor. Based on this experience, I have lost confidence in their service, would not recommend them to others.