Terrible customer service

Terrible customer service, immediately you join you are on your own. You will call them million times for minor issues.I took a maintenance and top up Cover with Motoplan in October 2023, the agreement was that both plans will be active from November 2023, the agreed debit order date is the 1st of every month. I was debited on the 25th of October for a Top up plan that is not yet active, my documents had issues as well. I emailed and called their representative multiple times to refund the debit order and also correct my documents. They promised to revert back and it’s 3 months now. I called them this Thursday, with the same problem. I was told I will be called shortly and corrected documentation will be emailed.. it’s a 2 days later now, no call, no documents sent to me. Terrible customer service. Don’t join