Bad experience

Worse experience ever. in October 2023 i took a service and power up plan, everything was fine until i had to take my car for a service. on the 13th June, i took my car in for a service and the dealership identified that i need to change my brake pads and skim the break disk, i gave the dealer the go ahead as i knew i had the power-up policy with this lovely company as. to my surprise, the dealer calls back and says No- this lovely company has declined as they say i dont have the power-up but only the service plan, so they will only service the car.

I call Motoplan and i got sent from pillar to post, finally one lady says -please send us your confirmation letter so we can see what is going on. i send the requested email and they reply with "we are investigating".

i give them time to investigate and no one gets back to me. on the 14th i send a follow up email and to my surprise, i get a reply saying i need to call a certain number to get assistance.

how is it that I as a consumer must fix their internal issues? and why is it that my claim got denied when i have the cover?

ive asked for a manager to call me and no one called.

pathetic service, shocking service. im also wasting my time reporting them here as i see they dont care about their company reviews.