CP
Candace P

1 reviews | Active since Sept 2020

08 Sept 2020, 07:51

STAY AWAY!!

Worst experience ever!! I placed an order on 01 June 2020 as I was moving into my new home on 01 July 2020. Even though I placed my order a month before, I only received 3 out of 4 items between Mid July to beginning August- this after numerous messages and follow ups. One of the items delivered, a bed was poorly done that it is currently in pieces of wood and nails in my garage. One of the items was never delivered, yet paid for. They "kindly" advised they will process a refund for the bed and the item that was never delivered. 18 days later and the refund they "processed" is apparently still waiting to clear in my account. No one gives you any updates or the courtesy of customer service with a phone call, you will be the one following up everyday 10 times a day. It is emotionally and physically draining!! I have reported it to my bank and I am currently seeking legal advise.Please save yourself the pain and NEVER order from them!!!

0
Replies (1)
Motley Online
Motley Online's reply05 Oct 2020, 11:38
Official
 Good day Candace,

I do apologize for the bad shopping experience. 

A consultant will be incontact regarding the refund of the faulty bed to assist accordingly.