VERY UNHAPPY CUSTOMER

I joint Motion Fitness George at the beginning of 2015 (before they opened the gym in George). I requested that my account be debited as that is just much easier.

When the gym eventually opened and fees were due, I was informed maybe 2 / 3 months thereafter that my account was not debited and that I owed an X amount of money. I then instructed MFG Accounts dept. to instate a debit order. In September 2015 I moved to Cape Town. I contacted MFG and they advised I cannot close the account / stop the contract, as the contract is valid for 12months and I am only eligible to cancel thereafter. Mid 2016, I was contacted again, this time from MFG’s Attorney’s because I was in arrears (due to the first 2 / 3 months that they did not debit). I liaised with their Attorneys on numerous occasions and instructed them to stop the contract immediately and debit the outstanding Funds in December 2016. Bearing in mind, besides the 2 / 3 months that they did not deduct, I have never missed a payment. They debited the monthly fee AGAIN in December 2016, and I contacted the Attorney’s again as to why I am still being charged a fee as I have not even used the gym ONCE and I have BEGGED them to cancel the contract on several occasions. At this point I instructed them to debit any money owing in January 2017 and finally close the account.

I then changed bank accounts, using the one that they used to Debit from, as a savings Account. In November 2017, I went to my banker and wanted to check how much has accrued, only to find out that MFG is still deducting money. For 2017, they have deducted from January up until December 2017. This is Highly unprofessional and ********* also considering that I have not once been to the gym and as of yet, I have not heard back from them after various follow ups! Can anyone assist????