SB
Shayne B

1 reviews | Active since Sept 2015

16 Sept 2015, 15:26

VERY Poor customer service

When I was Looking for a gym, I was looking for something specific. The main reason I chose Motion Fitness was because of the kids area, for my baby was 9 months at the time. I was assured there will be care at all times. When I first came in with my baby I was told that care would only be in peak hours. The second time was about a week ago. It was about 09:30. As I came in I was told they do not have someone in. The manager addressed me as a disobedient child.I am very offended. With this I cannot gym when I please to do so.<br> <br> I was promised a world class facility and maintenance to match. Some equipment are no longer up to standard. <br> <br> Fitness trainers were to be present all hours the facility is open to assist. Yet MOSTLY there is no one to help.<br> <br> The sales lady that assisted me with the contract told me on inquiry about canceling my membership, that she would go to any lengths to help me. And that a contract in such sorts are no longer binding, given valid reason.<br> <br> I canceled my membership for I cannot afford it any longer. Today I am told that I have to pay 80% of remaining term. Legal action can be taken? They cannot even keep their promises.

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