1 reviews | Active since Mar 2014
Unprofessional business methods and communication
I joined Motion Fitness in Worcester Western Cape for a year. Two months before the end of the contract I gave notice and told them that I was going to cancel because I have to relocate. I sent them an E-mail to also inform them of my cancellation of my contract. In the E-mail I asked for confirmation that they received my cancellation and that it has been approved. They responded and told me that the cancellation is confirmed and that I should still pay until December. I did not have anything to say about this and paid until December. Then they cam with an amount for extra levies that they will use to upgrade the equipment for 2018. This is not acceptable as I will not use the gym or the equipment. They then gave me another outstanding amount of an additional payment for January. This was after cancellation confirmation. Today the same person that received my cancellation form that I signed last year told me that they have no record of my cancellation.
This is really unacceptable and unprofessional. They are trying to get as much money possible from clients. I already paid three additional months after I cancelled. This is beginning to sound like *****ing my money. They are also threatening me now to hand me over. If this issue is not resolved I will get my lawyer and take them to court for *****ing my money.
Good Morning,
Firstly let me apologise for any inconvenience or frustration that this situation may have caused.
Please would you mail me all your particulars as well as the cancellation and confirmation of the cancellation as you have mentioned in your mail to neils@pro-range.co.za so I can look into the circumstances around this issue and see where i can assist in resolving it.
Regards
Neil Strangleman Director Motion Fitness
Good Morning,
Firstly let me apologise for any inconvenience or frustration that this situation may have caused.
Please would you mail me all your particulars as well as the cancellation and confirmation of the cancellation as you have mentioned in your mail to neils@pro-range.co.za so I can look into the circumstances around this issue and see where i can assist in resolving it.
Regards
Neil Strangleman Director Motion Fitness
