unacceptable and poor servicce

<p>Hi there</p> <p> </p> <p>I am writing this in a very bad spirit. I have been a member of the George Branch since June 2015. I'm paying by debitorder, which goes off my account on the 1st of each month.</p> <p> </p> <p>About 3 weeks ago I received and sms stating, that I have been handed over to a collection company due to non-payment of my account. To me that was very strange as I receives sms'e everytime that there is movement from my account. </p> <p>For peace of mind I went to the bank to get get statements to view and investigate. I then went into the George branch on the 13th of August to querie this. I've filled in a form to request an investigation into this, because to me this is just unacceptable. I handed the bank statements over too and was told that I will get feedback by Monday the 15th of August. On Monday the 15th of August I received a call from the collection company and I explained the situation to the lady and she asked me to forward her all my statement, which I did. She promised me that she would contact Motion Fitness and get back to me. She has been in constant communication with me and everytime the feedback was negative - she is not getting any feedback from Motion Fitness. I then decided to contact Paul the Facility Manager at George. He promised to get me some feedback. Up until today I have not receive any feedback. I've emailed him on the 15th, 24th and the 31st of August. </p> <p> </p> <p>I went to the gym on Saturday the 27th of August to request feedback, I was advised that they cannot assist me, beause the case is with the lawyers and I have to deal directly with them. They also are not allow to give out any contact details. I've went unto the website and logged an enquiry there, up untill this moment I have not received any feedback from no one...now that is my frustration. I dont get any communication form anyone, but still I'm being blocked from going to the gym. I am not getting any acknowledgement, to say that it's being investigated or anything...still I am paying my account and is preparing to pay my next installment. Do you think that is customer service?</p> <p> </p> <p>I am very unhappy, with the way this is being handled. It is so unprofessional the way I'm getting treated by you guys, but my money is good enough. If I did not pay I would understand, but obviously me providing evidence and proof of my payment is not sufficient enough.</p> <p> </p> <p>If you valued customer wellbeing and satisfaction, you would have contacted me and try to find a solution to misunderstanding.</p> <p> </p> <p>No one, will probably answer on this correspondance, but this is fine. If I stop paying then I will reaction in no time...</p> <p> </p> <p>The way I feel now, is to cancel my contract, but then it's breach of contract.</p> <p> </p> <p>Very dissapointed client</p> <p>:( :( :(</p>