RU
Renier U
1 reviews | Active since Jun 2015
01 Jun 2015, 22:07
Thefs
My membership was canceled by the end of February 2015, they are still taking my money every month since then, I have been trying to get my money back or just get it stoped.<br> <br> Only answer I get is they will get back to me or yes it will be stopped but then the next month it just gets taken from my bank account again.
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Motion Fitness's replyOfficial
17 Jun 2015, 10:59Hello renieru,
Thank you for taking the time to bring this to our attention and I would like to apologise for any inconvenience and frustration that this situation has caused. It was never our intention to cause this frustration as we hold our Brand and reputation at a high level.
We have looked into our records and found that the cancellation request was not sent through from the club and so our centralised administration department never actioned it. It is clear that this is an error on our side and we will have refunded you the amount as you have indicated.
Once again, please except our apologies, it was an error on our side that could have been avoided or handled more efficiently.
Thank you for your understanding
Regards
Neil Strangleman
Director
Thank you for taking the time to bring this to our attention and I would like to apologise for any inconvenience and frustration that this situation has caused. It was never our intention to cause this frustration as we hold our Brand and reputation at a high level.
We have looked into our records and found that the cancellation request was not sent through from the club and so our centralised administration department never actioned it. It is clear that this is an error on our side and we will have refunded you the amount as you have indicated.
Once again, please except our apologies, it was an error on our side that could have been avoided or handled more efficiently.
Thank you for your understanding
Regards
Neil Strangleman
Director
Motion Fitness's reply17 Jun 2015, 10:59
Official
Hello renieru,
Thank you for taking the time to bring this to our attention and I would like to apologise for any inconvenience and frustration that this situation has caused. It was never our intention to cause this frustration as we hold our Brand and reputation at a high level.
We have looked into our records and found that the cancellation request was not sent through from the club and so our centralised administration department never actioned it. It is clear that this is an error on our side and we will have refunded you the amount as you have indicated.
Once again, please except our apologies, it was an error on our side that could have been avoided or handled more efficiently.
Thank you for your understanding
Regards
Neil Strangleman
Director
Thank you for taking the time to bring this to our attention and I would like to apologise for any inconvenience and frustration that this situation has caused. It was never our intention to cause this frustration as we hold our Brand and reputation at a high level.
We have looked into our records and found that the cancellation request was not sent through from the club and so our centralised administration department never actioned it. It is clear that this is an error on our side and we will have refunded you the amount as you have indicated.
Once again, please except our apologies, it was an error on our side that could have been avoided or handled more efficiently.
Thank you for your understanding
Regards
Neil Strangleman
Director