1 reviews | Active since Oct 2015
Super Disgusted!!!
I don't normally do posts like this! But I have had it! I had a gym contract with Motion Fitness Motion Fitness - George I cancelled it a year ago!!!! I had no communication! Nothing! Oh just a few calls after from the office asking if I've ever heard of motion fitness obviously to take out a new contract, OBVIOUSLY I was not showing on the system anymore. So yesterday they decided to deduct AGAIN after HOW many months! Just to hear now I have been handed over to the lawyers! Like what is this????? I've had NO communication about outstanding amounts and apparently the cancellation was processed on the system but it was a month early!!! Wouldn't it be the right the to pick up the phone and tell me "Hi Mrs Ungerer your cancellation was received but you still owe a month" ???? But NO Nothing at all!!!!! I will NOT leave this here and I will let this be heard! Your customer service is ZERO!!!!! And if this is influencing my credit record that I have been building up for years you WILL hear from my lawyers!
Good Afternoon Mrs Ungerer,
Firstly please accept our apologies for any inconvenience or frustration that this situation may have caused.
This will not affect your credit score in any way. That can only be done by a court and this membership has definitely not gone that far, and won't.
Please would you email all your details through to me so that i can investigate this and resolve it. My email address is ***.
Regards
Neil Strangleman
Director : Motion Fitness
Good Afternoon Mrs Ungerer,
Firstly please accept our apologies for any inconvenience or frustration that this situation may have caused.
This will not affect your credit score in any way. That can only be done by a court and this membership has definitely not gone that far, and won't.
Please would you email all your details through to me so that i can investigate this and resolve it. My email address is ***.
Regards
Neil Strangleman
Director : Motion Fitness