SS
SALOME S

1 reviews | Active since Nov 2017

29 May 2019, 11:30

Sudden outstanding balance

I cancelled my contract at the Motion Fitness over two years ago. Now all of a sudden I am getting an email from Siyanela Mahobe stating the following: Your motion fitness membership account is in arrears ,please make payment to avoid any more charges on the account as it is handed over to the legal department, failure to make payment will affect your credit record and you will be updated at the credit bureau as a none payer.

this is the first message after TWO and A HALF year that I am getting from them, NO phone calls, NO Invoices, NO communications!!!!!!!!!!! I have not been to their gym in over two years. I cancelled via the call center. I will not pay that money! This is unprofessional and totally unacceptable.

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Replies (4)
Motion Fitness
Motion Fitness's reply02 Jul 2019, 12:21
Official
Good Morning Salome,

Please accept our apologies for any inconvenience that this situation may have caused.
Please would you send me all you particulars to neils@pro_range.co.za so that I can look into this issues and see if I can assist.

Regards
Neil Strangleman
Director: Motion Fitness
Motion Fitness
Motion Fitness's reply29 Jul 2019, 08:59
Official
Morning Salome,

Please send me your details to my email address, ***,.za as when you disclose it on Hello Pieter it unfortunately blanks it out for security purposes.

Thanks

Regards
Neil Strangleman
Director : Motion Fitness 
 
Motion Fitness
Motion Fitness's reply06 Aug 2019, 10:22
Official
Morning Salome,

My email address is ***

Regards
Neil Strangleman
Director : Motion Fitness
SS
SALOME S's update18 Nov 2019, 11:22
Reviewer Update
Hi Neil. I am still being harassed by the legal team. Can we PLEASE get this resolved???? The email address you privided is not correct!