1 reviews | Active since Feb 2015
Poor Service s****d
I m currently a new member started begining of the year. I think expectations were high which i try to adjust them evertime I go to the gym. Receptionist unfriendly not even a greeting, u swipe your own card. Spinning class not working. The only time u ll ever fill welcomed is when the manager is there. Weights laying around.. can we have a suggestion box so u can get a feedback from US. Not happy at all.
Good Afternnon,
Please accept our apologies for the poor service you have received. It is well below the standards we train and expect from our employees.
We do request our members to swipe there own cards, this is to reduce congestion during peak times of members trying to access the club. However, the receptionists should still have a smile on their face and greet the members as they access and leave the club. I am pleased to see that you do feel welcome when a Facility Manager is there, this should also be the case when he is not there. When a Facility Manager is not available, we have MOD, a manager on duty who stands in and should fulfil the same responsibilities as the Facility Manager in his/her absence.
We request the members to replace the weights once they have finished with them, this is etiquette in our clubs, however, if they don't, our floor instructors should either put them away themselves or request that the member replaces them before the member leaves the floor. Based on this, there should not be any weights laying around. Please would you send me a mail, to ***, informing me as to which club indoor cycling is not been done and i will follow up on it.
We do have suggestion cards at front desk, in a form of a POR, please do not hesitate to complete one. Each one is personally handled by our facility manager.
Regards
Neil Strangleman
Director : Motion Fitness
Good Afternnon,
Please accept our apologies for the poor service you have received. It is well below the standards we train and expect from our employees.
We do request our members to swipe there own cards, this is to reduce congestion during peak times of members trying to access the club. However, the receptionists should still have a smile on their face and greet the members as they access and leave the club. I am pleased to see that you do feel welcome when a Facility Manager is there, this should also be the case when he is not there. When a Facility Manager is not available, we have MOD, a manager on duty who stands in and should fulfil the same responsibilities as the Facility Manager in his/her absence.
We request the members to replace the weights once they have finished with them, this is etiquette in our clubs, however, if they don't, our floor instructors should either put them away themselves or request that the member replaces them before the member leaves the floor. Based on this, there should not be any weights laying around. Please would you send me a mail, to ***, informing me as to which club indoor cycling is not been done and i will follow up on it.
We do have suggestion cards at front desk, in a form of a POR, please do not hesitate to complete one. Each one is personally handled by our facility manager.
Regards
Neil Strangleman
Director : Motion Fitness