Poor service motion fitness

We have a nice gym in Mthatha newly build in our latest mall BT Ngebs mall. It has been so disappointing since the opening the gym didn't have hot water for months we had to complain repeatedly until water issue was fixed now as we speak since hot water was fixed not all showers are working they have been closed for repairs for more than 2 months now. Currently we are only given 1 free hour to gym then if hour is finished you start paying for your car pack ticket imagine after spending upto 20 minutes looking for parking as it gets really full at the mall you still have to change as we are coming straight from work and more than 30 minutes is finished already only to find out you are left with 30 minutes to train while you will still have to wait for the equipment that you would like to use as the gym also gets full. 1 hour is just too little especially when you having a debit order deducting monthly a contract that is so difficult to cancel I don't even want to think about debit order fee from our banks only to experience such service in December there is double deduction and they claim its for maintanance and the place is maintained at all. I am really not happy about Motion fitness in Mthatha something needs to be done. Imagine paying R10 daily for packing ticket because after all that you still have to take a shower which there's no time allocated for on the "free hour" they give us as they say.