Pathetic Customer Service

Good Afternoon,

Please would you except our apologies if you found the way in which the situation was handled offensive. I am sure that it was not done intentionally.

We do make announcements to our members, starting 30 min before the club closes and then every from 20 min before the club closes we make announcements every 5 minutes until the club closes, with the final announcement been made that the club is now closed. Once the club is closed, we do ask the members to finish up and leave the facility, this is so that we can clean the facility so it is up to standard for the following morning. Our club hours are available on the webpage, with the announcement of the club closing, we do give our members sufficient notice to finish training and showering before the club closes.

We do ask our members to replace the weights that they have used, this is so they are readily available to the next member who wants to use them. We would have asked a member, if he used the weights that you wanted to use before you, to also put them back so that they are available to you when you want to use it. This is part of the etiquette of our club and is for the benefits all of our members.

I do hope that you understand and accept my explanation and please do not hesitate to complete a query at our front desk if there is anything else we can assist or further explain to you.

Regards

Neil Strangleman

Director : Motion Fitness