1 reviews | Active since Apr 2017
Only want money, but poor service
<p>After 3 months out of the blue they say to me that i owe them money from the previos year and did not allowed me to use the gym when that came up on the system...</p> <p>They want money but they don't fix the toilets that is out of oder for so long and the steam room almost never work properly...</p> <p>I also had to go to the gym myself to find out what is happening they didn't email me at all about my complaint.</p>
Good Afternoon,
Please would you accept our apologies for any inconvenience or frustration that this situation may have caused. Our members and their experience with us are taken very seriously. Whilst its never easy to receive or deal with complaints like these, it does give us the opportunity to resolve the situation.
Please would you send an e-mail to me at *** so that i can attend to your query, we do not have situations at any of our Health clubs with the toilets and if we do have a steam room that isn't operational, its because there is a fault with it, which is then repaired timeously.
Regards
Neil Strangleman
Director : Motion Fitness
Good Afternoon,
Please would you accept our apologies for any inconvenience or frustration that this situation may have caused. Our members and their experience with us are taken very seriously. Whilst its never easy to receive or deal with complaints like these, it does give us the opportunity to resolve the situation.
Please would you send an e-mail to me at *** so that i can attend to your query, we do not have situations at any of our Health clubs with the toilets and if we do have a steam room that isn't operational, its because there is a fault with it, which is then repaired timeously.
Regards
Neil Strangleman
Director : Motion Fitness