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mandisa M

1 reviews | Active since Jul 2017

06 Jul 2017, 14:23

not happy

<p>went to transfer member for myself from a friend of mine when we get there was told everything is fine no out standing balance i paid 295.00 and 100.00 to transfer card which i got then i get a msg saying i cannot gym until my friend pays balance and her debit order goes off on 15 of each month now am lost and unhappy </p>

0
Replies (1)
Motion Fitness
Motion Fitness's reply11 Jul 2017, 16:12
Official

Good Afternoon,

Please except our apology for any inconvenience or frustration that this situation may have caused.

On occasions, at the time a transfer is done, the system has not had the current arrear payments imported. That is why the membership that you transferred was current when you took the membership over and then you received a call stating that the membership is in arrears afterwards.

Please mail me your details and i will resolve this issue with no financial implications to either yourself or your friend and i will arrange that your access is granted. Please mail me on ***.

Regards

Neil Strangleman

Director : Motion Fitness