#motionfitnessmustfall

I am so angry and disappointed at Motion Fitness Worcester. To the extend where i feel motion Fitness worcester must fall!!!!

As you know Lockdown happened in March 2020, and no one could go gym. Not by choice but by a world epidemic that caused this.

My husband have paid for months before we decided he need to stop the debit order and cancel his contract. Reason being you cannot pay for something you not receiving and we were also negatively affected by the Covid 19 epidamic.

In August 2020 he emailed motion Fitness to cancel his contract, not communication what so ever from their side, not even thanking the fellow members for paying even if they are not receiving anything.

Not even communicating with regards to the plans for the future. In October 2020 we were contacted by debt collectors that we owe motion Fitness money up until October when my husband's contract expires. Now my question was, did we not do our legal part to email them to cancel, jt they never had to person centred approach to care about their members.

Of they had rep**** we would have been able to successfully cancel it. Now they expect my husband to pay for 7 months of not receiving any services!!! Is this not day light *******. (*****).

When asked what he will be receiving in return since he is being forced to pay for something he could not access. They said unfortunately if he cancel his contract the benefit will fall away!!!

WAIT WHAT??? SO YOU JUST TAKE OUR MONEY WHICH IS NOT LITTLE MONEY, AND GO ON AS IF NOTHING HAPPENS? HOW MANY OTHER PEOPLES MONEY DID YOU JUST DT TAKE AND POCKET IT WITHOUT LIGTINF A DAMN FINGER FOR SERVICES.

You lost a loyal customer and I will be sharing this story until everyone sees the true intention of how you treat your consumers that keep your doors open.

The nerve they had to not even contact their members but give them over to a debt collector.

#motionfitnessmustfall