SG
Sinethemba G
1 reviews | Active since Apr 2015
23 Mar 2019, 08:54
Motion Fitness is undermining it's member
I've been with this gym at Mdantsane for a year now and I feel like the gym owner is undermining us members... The steam room hasn't been working for almost a year if not more, the equipment is old and breaks every week, the swimming pool is dirty, the Sonar is not well maintained, monthly fees are increased without any notice, they don't deduct on the agreed time.. and they have this thing called levy where we have to pay double in December... I'm not happy I feel we're being undermined because the gym's members are black and that we have no alternative...
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Motion Fitness's replyOfficial
25 Mar 2019, 09:13Good Morning,
Please except our apologies for any inconvenience that this situation may have caused, it was not our intention and all our members and facilities are equally important.
When the steam room was installed, it was installed incorrectly and unfortunately with the positioning and space we have available, we can not resolve it. We are going to change that area into a family/private changing area, it is something that the facility is in dire need off. The sauna is in perfect working condition, when winter comes though, we will be sanding all the wood down and varnishing it.
The equipment is not at all old, in fact the brand, Techno Gym Equipment is one of the best in the world. As with any mechanical apparatus, we will have down time when equipment etc. breaks down, however we do have a preventative maintenance programme in place and when a piece of equipment goes down, we repair it timeously.
Each time I have visited the club, the pool has been clean and at the correct temperature, please, if you find the pool to be dirty, please bring it to our Club Managers attention immediately so we can rectify the problem and take action against the responsible personnel.
Annual escalations are only done once a year, on the anniversary of your membership. It does form part of our terms and conditions. The only time we do not run the debit order on the agreed date is when it falls on a Sunday or Public Holiday, when this happens, legislation dictates to us that we need to run it on the next available date. This will be the only time we do not run it on the agreed date.
The double levy is paid for once a year, the monthly amounts that you pay cover amounts such as the rent, water and lights, salaries etc. The double levy is used to re-invest in the facility. Since we have taken over the club we have invested in a new water/heating system for both the men's and ladies changing rooms, installed new lockers on both sides, sound system throughout the club, upgrades on the aircon system, painted the club out thoroughly, invested in technology from new telephone systems, computers etc. We have installed CCTV to name a few. Money from the levy has been re-invested in the club.
I hope that you find the above in order and please do not hesitate to contact me should there be any further issues we may be a able to resolve.
Regards
Neil Strangleman
Director : Motion Fitness
Please except our apologies for any inconvenience that this situation may have caused, it was not our intention and all our members and facilities are equally important.
When the steam room was installed, it was installed incorrectly and unfortunately with the positioning and space we have available, we can not resolve it. We are going to change that area into a family/private changing area, it is something that the facility is in dire need off. The sauna is in perfect working condition, when winter comes though, we will be sanding all the wood down and varnishing it.
The equipment is not at all old, in fact the brand, Techno Gym Equipment is one of the best in the world. As with any mechanical apparatus, we will have down time when equipment etc. breaks down, however we do have a preventative maintenance programme in place and when a piece of equipment goes down, we repair it timeously.
Each time I have visited the club, the pool has been clean and at the correct temperature, please, if you find the pool to be dirty, please bring it to our Club Managers attention immediately so we can rectify the problem and take action against the responsible personnel.
Annual escalations are only done once a year, on the anniversary of your membership. It does form part of our terms and conditions. The only time we do not run the debit order on the agreed date is when it falls on a Sunday or Public Holiday, when this happens, legislation dictates to us that we need to run it on the next available date. This will be the only time we do not run it on the agreed date.
The double levy is paid for once a year, the monthly amounts that you pay cover amounts such as the rent, water and lights, salaries etc. The double levy is used to re-invest in the facility. Since we have taken over the club we have invested in a new water/heating system for both the men's and ladies changing rooms, installed new lockers on both sides, sound system throughout the club, upgrades on the aircon system, painted the club out thoroughly, invested in technology from new telephone systems, computers etc. We have installed CCTV to name a few. Money from the levy has been re-invested in the club.
I hope that you find the above in order and please do not hesitate to contact me should there be any further issues we may be a able to resolve.
Regards
Neil Strangleman
Director : Motion Fitness
Motion Fitness's reply25 Mar 2019, 09:13
Official
Good Morning,
Please except our apologies for any inconvenience that this situation may have caused, it was not our intention and all our members and facilities are equally important.
When the steam room was installed, it was installed incorrectly and unfortunately with the positioning and space we have available, we can not resolve it. We are going to change that area into a family/private changing area, it is something that the facility is in dire need off. The sauna is in perfect working condition, when winter comes though, we will be sanding all the wood down and varnishing it.
The equipment is not at all old, in fact the brand, Techno Gym Equipment is one of the best in the world. As with any mechanical apparatus, we will have down time when equipment etc. breaks down, however we do have a preventative maintenance programme in place and when a piece of equipment goes down, we repair it timeously.
Each time I have visited the club, the pool has been clean and at the correct temperature, please, if you find the pool to be dirty, please bring it to our Club Managers attention immediately so we can rectify the problem and take action against the responsible personnel.
Annual escalations are only done once a year, on the anniversary of your membership. It does form part of our terms and conditions. The only time we do not run the debit order on the agreed date is when it falls on a Sunday or Public Holiday, when this happens, legislation dictates to us that we need to run it on the next available date. This will be the only time we do not run it on the agreed date.
The double levy is paid for once a year, the monthly amounts that you pay cover amounts such as the rent, water and lights, salaries etc. The double levy is used to re-invest in the facility. Since we have taken over the club we have invested in a new water/heating system for both the men's and ladies changing rooms, installed new lockers on both sides, sound system throughout the club, upgrades on the aircon system, painted the club out thoroughly, invested in technology from new telephone systems, computers etc. We have installed CCTV to name a few. Money from the levy has been re-invested in the club.
I hope that you find the above in order and please do not hesitate to contact me should there be any further issues we may be a able to resolve.
Regards
Neil Strangleman
Director : Motion Fitness
Please except our apologies for any inconvenience that this situation may have caused, it was not our intention and all our members and facilities are equally important.
When the steam room was installed, it was installed incorrectly and unfortunately with the positioning and space we have available, we can not resolve it. We are going to change that area into a family/private changing area, it is something that the facility is in dire need off. The sauna is in perfect working condition, when winter comes though, we will be sanding all the wood down and varnishing it.
The equipment is not at all old, in fact the brand, Techno Gym Equipment is one of the best in the world. As with any mechanical apparatus, we will have down time when equipment etc. breaks down, however we do have a preventative maintenance programme in place and when a piece of equipment goes down, we repair it timeously.
Each time I have visited the club, the pool has been clean and at the correct temperature, please, if you find the pool to be dirty, please bring it to our Club Managers attention immediately so we can rectify the problem and take action against the responsible personnel.
Annual escalations are only done once a year, on the anniversary of your membership. It does form part of our terms and conditions. The only time we do not run the debit order on the agreed date is when it falls on a Sunday or Public Holiday, when this happens, legislation dictates to us that we need to run it on the next available date. This will be the only time we do not run it on the agreed date.
The double levy is paid for once a year, the monthly amounts that you pay cover amounts such as the rent, water and lights, salaries etc. The double levy is used to re-invest in the facility. Since we have taken over the club we have invested in a new water/heating system for both the men's and ladies changing rooms, installed new lockers on both sides, sound system throughout the club, upgrades on the aircon system, painted the club out thoroughly, invested in technology from new telephone systems, computers etc. We have installed CCTV to name a few. Money from the levy has been re-invested in the club.
I hope that you find the above in order and please do not hesitate to contact me should there be any further issues we may be a able to resolve.
Regards
Neil Strangleman
Director : Motion Fitness