MOTION FITNESS! Is this how you treat your clients? Is this what you call professional?

<p>I'm posting my letter I sent as it tell my story.</p> <p>To whom it my concern,</p> <p>My sister in-laws two sons moved to George. The one son is under age so I was given guardianship over him and his on our motion fitness contract. Jarod De Lange is not under age. So we had to open a separate contract for him at motion fitness. I opened a bank account especially for my sister in-law to put money in that account. To caver the two boy’s expenses living here and to debit order Jarod’s Motion Fitness contract from that account. <br /> Later it was decided to close that account and let her deposit the money straight in to our bank account as that is more convenient. I did go to Motion Fitness in George and told them that I would like Jarod’s contract to go off on the same bank account our contract is going off at motion fitness. How should I go about it? They said: “All you need to do Mam is to fill in this form and sign it. Then we will send it to head office.” So I filed in the form signed it and gave it to them. A few days later I did inquire about the changes and I was told: “Don’t worry Mam we did send it through to head office. The debit order will go of as asked.” <br /> A few months later I receive a message saying I owe R1400 to Motion Fitness. I then went to Motion Fitness in George and looked into why they <br /> say that. There responds to me was: “I see they are asking for a copy of ID to complete the process. That is why the debit order did not go off” So I <br /> asked why wasn’t I informed that they needed an ID copy. And she said: “I don’t know why Mam. But I see now on the system that they need an ID copy. So she said best thing to do is to fill in another form again and send it with a copy of ID. So that was done. I then said to them I’m not going to pay the R1400 just like that. I must fork out R1400 just like that for their *****-up. With no explanation why I wasn’t informed about ID copy needed, witch would’ve avoided this mess and a proper apology from head office. <br /> But no one phoned me, contacted me in anyway, gave me an explanation, apologized to me for what has happen and asks me for an arrangement to get this money paid. I’ve spoken to them at Motion Fitness in George at 4 occasions about an update on the situation and every time I was told: <br /> “Haven’t heard anything as yet but I will follow up. Don’t worry leave it to me I will get it sorted out.” I left it as he said I should. And now I got a message saying: <br /> MOTION FITNESS GEORGE YOUR DEBIT ORDERS WERE UNPAID BY BANK. ACCOUNT OVERDUE. PLEASE CONTACT OLEWETU TO ARRANGE PAYMENT @ Ward & Pienaar (021) ********** <br /> I phoned this number and its lawyers? With no one phoning me, contacting me in anyway, nor gave me an explanation, no apology for what has happen or asked me for an arrangement to get this money paid. They give me over to Lawyers? That is so unprofessional!!!!! <br /> What happened to: “Don’t worry leave it to me. I will get it sorted out and get back to you.” Is that how Motion Fitness do business!! Is that how they treat their customers. THAT IS VERY UNPROFESSIONAL!!! <br /> And worst of all I went to go see Motion Fitness in George and they are unaware of the fact that this was given to lawyers. He has read the message; realize there is not even a reference number with the message. He then took a picture with his phone and said to me he is so sorry he thought the situation was sorted months ago and he agrees that Head office was very unprofessional about the situation. And he will speak to them and get to the bottom of this and from his side his very sorry. He’ll get back to me as soon as possible.<br /> Sins I ‘am forced to pay the money. With no one phoning me, contacting me in anyway, nor gave me an explanation, no apology for what has happen or asked me for an arrangement to get this money paid and been unfairly, unprofessionally treated and given over to Lawyers! I’ll be <br /> the better person and pay the R1400 in full. <br /> And according to the contract this contract is valid for a year. It was signed on 08/01/2016 and with this letter Jarod de Lange will give me a letter to give notice to cancel this contract. I would like Motion fitness head office to inform me on what date that would be in writing and ones it has been canceled. I would like that in writing too. So that we don’t sit in this same situation again!!! <br /> Please will you provide me with the banking details which I can pay the amount of R1400 that is owed to Motion fitness? And I feel that for Motion fitness head offices very unprofessional way they have handled this situation and for me to except there apology. They should take responsibility for their unprofessional actions and pay the outstanding amount owed to Lawyers etc.</p> <p>Sins I've sent this letter I haven't heard anything from motion fitness George or head office. Just a statement from the lawyers saying I must pay them R2491,72</p> <p>It doesn't help talking to the lawyer. They just ignoring me and charging me more and more. </p> <p>Motion fitness head office hasn't contacted me. Motion fitness George hasn't contacted me. I googled motion fitness head office there is no contact details for them and motion fitness George says they aren't allowed to give head offices number? Now I would like to know. How do I get hold of head office, how do I get this matter sorted? This is not right and it's so unprofessional!!! What do I do??</p> <p>My friend is also sitting with a debit order problem with motion fitness but that is her story to tell. </p> <p>Is this how you treat your clients? Is this what you call professional? </p>