HN
Helette N

1 reviews | Active since Apr 2019

02 Apr 2019, 16:38

Motion Fitness George Review

I everyone,

I am new at Motion Fitness, during my meet with the Sales Representative all looked so good. I was look forward to it all. The Sales Representative promised me a introduction session which never happened after I was cancelled on 3 times, I gave up trying to book a session. After my first month doing my own thing I returned on the gym in the new month to continue to gym. They stopped me at the gate and told me I haven't paid. I told them I have a debit order that they set up in the contract. I had to go home without gyming, pull bank statements and return the next day. I resubmitted my bank details and paid cash as they then concluded it was there mistake as they wrote my details down incorrectly.

After my embarrassing first encounter this has happen consecutively for 3 months now... I only a member for 3 months.. I don't even go to the gym anymore because I'm to embarrassed to swipe my card as they never make time to update my account. They accuse me of missing payments in front of other clients , while it is clearly them not doing there job or caring about clients.

I want to cancel my contract with them because I can't stand such terrible service and attitudes anymore. I have called to ask them to cancel, but they have never contacted me again after they said they want to speak to head office.

I wanted 3 of my friends to join, but now I would never recommend Motion Fitness to anyone. They only want your money and don't care about you. I have never written a bad review on any company, this will be my first. I am located in George, Westren Cape and signed up at the George Branch.

0
Replies (1)
Motion Fitness
Motion Fitness's reply26 Apr 2019, 10:08
Official
Good Morning,

Please would you accept our apologies, based on what you have stated above, the service you have received is totally unacceptable and should not have got to this as your complaint is relatively simple to resolve.

Please would you mail me all the correspondence as well as your membership number to *** so that I can investigate this matter further and come up with a resolve that you will find favourable. 

Regards

Neil Strangleman 
Director : Motion Fitness