Motion Fitness Complaint

I went this morning the 4 December 2018 to lodge a complain why they had deduct double payment from my account for my son and me at Motion Fitness in George. The lady at the counter that assist me checked on the computer and explain that my account is still active and that no termination is loaded for me. She assist me with the termination. She also say that they will deduct for January 2019 as well.

I explain that on the 23 November 2018 I brought in two termination letters that was handed to the ladies working. She explain she cannot speak on behalf off them but they do come in later. I want to see the Manager Andre, he was not available apparently out. I ask her that she must contact me soon as he arrive I like to come see him. On arrival two ladies was present and I pointed out who I gave the termination letters too. They as usual say that they did not receive the letters. I ask that video footage should be viewed apparently the guy that work the cameras is on leave and he watch them on his cell-phone.

I ask to speak to the Manager Andre they did not want to contact him, because it is his lunch break and he is in the Gym. I told them that I am very unhappy and would like to see the Manager. In the mean time the two ladies working the evening in question, had check they shift roster and discover,that they however did work and find the two termination letters under the counter. They did not want to contact the Manager I request that I like to phone there Head Office. I been told they not allowed to give out any numbers. Then eventually some one went and called Andre the Manager just to be told I must speak to a computer to get assisted. He explain in detail I had to lodge a formal complain as everything unveils on Motion Fitness website and somebody will contact me.

What amaze me is that when you join the Gym you speak to people when you terminate you speak to a computer.