1 reviews | Active since Dec 2014
MOTION FITNESS AN UTTER DISGRACE
The Motion Fitness staff at the Worcester branch has proven themselves to be pathetic with regards to customer service. This includes the secretary, Financial Manager, Gym Manager (Johan) and General Manager (Harold). They have been unhelpful to say the very least and have treated me without any respect for several weeks now. They've made empty promises of getting back to me and helping me to sort out the termination of my gym contract. They have a nonchalant attitude and have made it very clear that I (the customer) am a burden to them. Never in my life have I come across such poor customer service. All of this while their head office is openly *****ing money from my bank account long after I have terminated my contract
Good Afternoon,
Please accept our apologies for any frustration or inconvenience that this situation may have caused.
Cancellation is an easy process, you need to be out of your minimum duration and your membership needs to be current, meaning the payments are up to date. If both of those criteria are met, all you need to do is to go to the club and request a cancellation in writing, this needs to be done at reception by giving 30 days notice.
This will then be sent on to our head office for it to be actioned.
Please do not hesitate to contact us if there is anything else we can assist you with.
Regards
Neil Strangleman
Director : Motion Fitness
Good Afternoon,
Please accept our apologies for any frustration or inconvenience that this situation may have caused.
Cancellation is an easy process, you need to be out of your minimum duration and your membership needs to be current, meaning the payments are up to date. If both of those criteria are met, all you need to do is to go to the club and request a cancellation in writing, this needs to be done at reception by giving 30 days notice.
This will then be sent on to our head office for it to be actioned.
Please do not hesitate to contact us if there is anything else we can assist you with.
Regards
Neil Strangleman
Director : Motion Fitness