1 reviews | Active since Apr 2018
Motion fitness- a disappointment
I have been trying to cancel my membership with the gym from February 2018, the termination month of my initial period. I have filled in the cancellation form by the second week of February and I found that my membership fee was taken from account in March . I queried this and submitted a written complaint together with my bank statement as a proof to show them that the money is deducted even after cancellation of my membership. Two days later, I was called by someone from the gym and told me that since I submitted my termination notice in February, it will take one more month to effect the cancellation and my membership will be terminated in April. But I found out today that they have taken my membership fee for this month as well. This is cheating and they are not ashamed to take the money from someone who doesn't use any of their facilities!!!
Good Afternoon,
Please accept our apologies for any inconvenience or frustration this situation may have caused. It was not our intention, our brand and members, both current and past are important to us.
Please would you e-mail me, *** all the particulars of this query so that i can resolve it timeously. There is a cancellation clause on our agreement, which would explain why 1 further debit order went off, depending on when you requested to cancel, however, no further debit orders should have gone off. If we have in fact taken a debit order incorrectly, we will refund it back to you without hesitation.
Regards
Neil Strangleman
Director : Motion Fitness
Good Afternoon,
Please accept our apologies for any inconvenience or frustration this situation may have caused. It was not our intention, our brand and members, both current and past are important to us.
Please would you e-mail me, *** all the particulars of this query so that i can resolve it timeously. There is a cancellation clause on our agreement, which would explain why 1 further debit order went off, depending on when you requested to cancel, however, no further debit orders should have gone off. If we have in fact taken a debit order incorrectly, we will refund it back to you without hesitation.
Regards
Neil Strangleman
Director : Motion Fitness