1 reviews | Active since Jan 2016
Misrepresentation and Lack of Equipment
I'm really unhappy in the way in which I was sold the contract from Motion Fitness. I was neither formed by the sales rep nor anybody else that an additional monthly fee will be deducted from my bank account for the month of December, nor that I will pay 80% of the value of my remaining contract liability in order to cancel the membership. I was informed by the sales rep that it would be 20%, or I should get someone else to take over my membership. I have tried that for a few months, with no avail. I'm a student and have to work part time in order to meet my monthly membership liability. These fees are now double for December.<br> <br> Secondly the lack of basic equipment (e.g. gym mats) promised to form part of the facilities in May had only been implemented recently, however I've been paying for these facilities, or the lack thereof since commencement of my membership in May 2015. <br> <br> I would not recommend this gym to anyone. A membership should benefit both parties and not only one.<br>
We were sorry to hear that your were unhappy with certain elements of you membership and equipment, please except our apologies for any frustration or annoyance that this misunderstanding may have caused.
The double levy is explained at point of sale, it's included as part of the presentation and does form part of the terms and conditions that are on the reverse side of the agreement that you were given a copy off.
The cancellation fee is a available for you, but if you feel it is too high, the transfer option is also available to you. We do understand that that situations change in members lives, however, at the time you signed the agreement, the terms and conditions were available to you. We do do quiet a few transfers on a monthly basis and I am sure that if you continue to look for someone to take it over, you will be successful, especially with the fact that we are due for our annual increase on new memberships, this would make your membership cheaper.
We had an issue with our equipment supplier and the supply of the balance of the mats, this has now been received, there were mats and the standard and quality of or equipment, life is world class. Regards Neil Strangleman
We were sorry to hear that your were unhappy with certain elements of you membership and equipment, please except our apologies for any frustration or annoyance that this misunderstanding may have caused.
The double levy is explained at point of sale, it's included as part of the presentation and does form part of the terms and conditions that are on the reverse side of the agreement that you were given a copy off.
The cancellation fee is a available for you, but if you feel it is too high, the transfer option is also available to you. We do understand that that situations change in members lives, however, at the time you signed the agreement, the terms and conditions were available to you. We do do quiet a few transfers on a monthly basis and I am sure that if you continue to look for someone to take it over, you will be successful, especially with the fact that we are due for our annual increase on new memberships, this would make your membership cheaper.
We had an issue with our equipment supplier and the supply of the balance of the mats, this has now been received, there were mats and the standard and quality of or equipment, life is world class. Regards Neil Strangleman