1 reviews | Active since Apr 2019
Fed Up with motion fitness
Never in my life have I experienced what I did at Motion fitness!!!
When I joined motion fitness George in 2018 I was informed by the sales representative that I can freeze my account anytime I want if there is a need for it for instance if I have a serious injury or must go away for work in another for a certain period, etc. Since February 2019 I have been unemployed. I have requested that my account should be frozen for a period of 6 months and emailed my unemployment letter to them.
The response was that head office declined my request and was told that was not enough proof! I was never this furious like what more proof do you need a timeframe when I'll be employed again? Now my hand is being forced that I should make a payment by the end of the month or I'll be handed over to their legal department. Firstly I am unemployed with no income how am I going to make payments of any kind as I have explained this in several emails. I no longer live in George and unable to find someone who is willing to take my membership and if I want to cancel my membership I must pay the remaining 14 months that's left of my contract.
Please accept our apologies for any inconvenience or frustration that this situation may have caused. I am sure that with your present employment circumstances that this situation has not helped and compounded things. Our members are important to us, without them, our business does not exist.
When it comes to freezing, the information that you have received seems correct. You may only freeze for 3 reasons, overseas trips whereby proof needs to be supp****, such as an airline ticket, medical reasons and a doctors certificate needs to be supp**** for that or pregnancy and once again, a certificate needs to accompany the freezing request.
When it comes to a transfer, you will need to find the person to take it over but we will assist with the transfer of the membership. The are a few mediums that you could advertise your membership, that are free. We do transfers regularly at the club so it is possible to transfer it. If this route does not yield a result, we could discuss a cancellation fee with you but I would like to reserve that one for now and cross that bridge when we get to it. As far as being handed over, although it will go to our legal department for collection, I will ensure in your case we do not affect your credit rating in any way at this stage. Please e-mail all your particulars, membership number etc. to *** so that I can have a look at your membership agreement and see how I can assist you with the cancellation fee, however I can assure you, you will not be held liable for the 14 months that is outstanding.
I hope that you find the above in order until we can find a resolve for you
Regards
Neil Strangleman
Director : Motion Fitness
Please accept our apologies for any inconvenience or frustration that this situation may have caused. I am sure that with your present employment circumstances that this situation has not helped and compounded things. Our members are important to us, without them, our business does not exist.
When it comes to freezing, the information that you have received seems correct. You may only freeze for 3 reasons, overseas trips whereby proof needs to be supp****, such as an airline ticket, medical reasons and a doctors certificate needs to be supp**** for that or pregnancy and once again, a certificate needs to accompany the freezing request.
When it comes to a transfer, you will need to find the person to take it over but we will assist with the transfer of the membership. The are a few mediums that you could advertise your membership, that are free. We do transfers regularly at the club so it is possible to transfer it. If this route does not yield a result, we could discuss a cancellation fee with you but I would like to reserve that one for now and cross that bridge when we get to it. As far as being handed over, although it will go to our legal department for collection, I will ensure in your case we do not affect your credit rating in any way at this stage. Please e-mail all your particulars, membership number etc. to *** so that I can have a look at your membership agreement and see how I can assist you with the cancellation fee, however I can assure you, you will not be held liable for the 14 months that is outstanding.
I hope that you find the above in order until we can find a resolve for you
Regards
Neil Strangleman
Director : Motion Fitness