lL
lhendricks L

1 reviews | Active since Dec 2016

14 Dec 2016, 14:20

Error on banking details - takes 6 months to rectify

<p>Motion fitness by mistake loaded the incorrect banking details on my membership, so the debit order never striked.<br /><br />After 6 months trying to get it sorted out, they eventually wake up and wanted to correct account number.<br />And asked me to pay the arrears. even tho i stopped going to the gym because of this. i was willing to pay for the months that i actually used the facility.<br /><br />Now they don't want to cancel my contract with outstanding arrears<br /><br />But how the hell should you get infront with the payments if they keep on adding the monthly installments.<br /><br />They are a joke and they do not know how a admin system work!! <br /><br />I'd rather take the risk and jog in the street than ever join motion fitness again!!!!</p>

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Replies (1)
Motion Fitness
Motion Fitness's reply09 Feb 2017, 15:15
Official

Good Afternoon Louise,

Please except our apologies for any inconvenience or frustration that this situation may have caused.

As Candice has explained, the account number that is on the signed membership agreement is the same as the account number on the system. Netcash informed us that there was an error with the account number, it was invalid and that we could not process a debit order against it.

Once this situation was resolved, the membership was cancelled as you requested.

Regards

Neil Strangleman

Director : Motion Fitness