Disappointed
<p>Mthatha Ngebs Motion Fitness gym doesn't care about us, the ladies Sonar and Steam rooms are not working and its been more than 4 months, water is always cold, ladies changing rooms stinks because they tell us they change Dustbins after a week, most machines are broken and the Manager is always defensive, we have been complaining about this since Feb/March nothing.</p>
Good Morning,
Firstly, let me apologise for any frustration or inconvenience that this situation has caused you. These issues have been outstanding for a while and it is not acceptable.
Unfortunately our hands have been tied with these issues and the repairs there off. The steam rooms and saunas were never commissioned when they were installed but still had warranties in place. We have been given the run around and finally decided to repair them ourselves and void the warranty. We ordered the parts and incorrect parts were delivered. We are in the process of resolving this issue and both the steam rooms and the saunas will be operational shortley.
As you will have noticed, the hot water issue has been resolved, again, we waited for the suppliers of the warranty for the units to repair them, again to no avail and so we waivered the warranty and repaired them ourselves. We have also changed our standard operating procedure when it comes to the cleaning of the club. This has dramaticaly improved the health and hygiene of the facility, however if you feel that there are still issues, please do not hesitate to log a complaint with our front desk.
All the equipment is new and under warranty, we have reported this to the supplier who is working on the issue. I was in the club last week and only 4 pieces of selectorised equipment and one treadmill weren't operational, all other equipment was in working order. We are working hard behind the scene to resolve this issue with the supplier.
I hope that you find the above explanations satisfactory and please do not hesitate to log any queries with us if you find unacceptable standards at the facility. Complaints are never nice to hear, but thank you for voicing yours and giving us the opportunity to explain the circumstances and resolve the issues.
Regards
Neil Strangleman
Director : Motion Fitness
Good Morning,
Firstly, let me apologise for any frustration or inconvenience that this situation has caused you. These issues have been outstanding for a while and it is not acceptable.
Unfortunately our hands have been tied with these issues and the repairs there off. The steam rooms and saunas were never commissioned when they were installed but still had warranties in place. We have been given the run around and finally decided to repair them ourselves and void the warranty. We ordered the parts and incorrect parts were delivered. We are in the process of resolving this issue and both the steam rooms and the saunas will be operational shortley.
As you will have noticed, the hot water issue has been resolved, again, we waited for the suppliers of the warranty for the units to repair them, again to no avail and so we waivered the warranty and repaired them ourselves. We have also changed our standard operating procedure when it comes to the cleaning of the club. This has dramaticaly improved the health and hygiene of the facility, however if you feel that there are still issues, please do not hesitate to log a complaint with our front desk.
All the equipment is new and under warranty, we have reported this to the supplier who is working on the issue. I was in the club last week and only 4 pieces of selectorised equipment and one treadmill weren't operational, all other equipment was in working order. We are working hard behind the scene to resolve this issue with the supplier.
I hope that you find the above explanations satisfactory and please do not hesitate to log any queries with us if you find unacceptable standards at the facility. Complaints are never nice to hear, but thank you for voicing yours and giving us the opportunity to explain the circumstances and resolve the issues.
Regards
Neil Strangleman
Director : Motion Fitness