nW
nicole W
1 reviews | Active since May 2015
21 May 2015, 11:35
customers complaining is a joke
motionfitness gym in worcester..Not a lot can be said because they dont do anything!!Pathetic service one gets the gym is filthy and then when one has a complaint you are ignored and they think its a joke. We have been trying to cancel the contract for 2 months now with no success and then got told there is a cancellation fee of none was disclosed to us AND NO WHERE IN THE CONTRACT I SIGNED STATED SO! THE MANAGER HAROLD IS A JOKE AS HE CANNOT SHOW ME WHERE IT STATES THE CANCELLATION ONLY POINTS AT THE PAGE? And they also do not want to give info on headoffice details as i am done dealing with incompatent people!
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Motion Fitness's replyOfficial
19 Jun 2015, 11:54Hello Nini09,
Thank you for taking the time to post this complaint and I would like to apologise for any inconvenience and frustration that this situation has caused. It was never our intention to cause this frustration as we hold our Brand and reputation at a high level.
Unfortunately your membership is still in it's minimum duration and may not be just cancelled, it only expires in January 2016. There are however a couple of options available to you to resolve your situation. Firstly you may cancel the membership giving us 20 days notice and by paying a cancellation fee that can be obtained from our admin department, alternatively you may transfer the membership to a third party, once you find that person we will transfer the membership for you at the club.
I hope that you find the above solutions to your issues satisfactory.
Regards
Neil Strangleman
Director Motion Fitness
Thank you for taking the time to post this complaint and I would like to apologise for any inconvenience and frustration that this situation has caused. It was never our intention to cause this frustration as we hold our Brand and reputation at a high level.
Unfortunately your membership is still in it's minimum duration and may not be just cancelled, it only expires in January 2016. There are however a couple of options available to you to resolve your situation. Firstly you may cancel the membership giving us 20 days notice and by paying a cancellation fee that can be obtained from our admin department, alternatively you may transfer the membership to a third party, once you find that person we will transfer the membership for you at the club.
I hope that you find the above solutions to your issues satisfactory.
Regards
Neil Strangleman
Director Motion Fitness
Motion Fitness's reply19 Jun 2015, 11:54
Official
Hello Nini09,
Thank you for taking the time to post this complaint and I would like to apologise for any inconvenience and frustration that this situation has caused. It was never our intention to cause this frustration as we hold our Brand and reputation at a high level.
Unfortunately your membership is still in it's minimum duration and may not be just cancelled, it only expires in January 2016. There are however a couple of options available to you to resolve your situation. Firstly you may cancel the membership giving us 20 days notice and by paying a cancellation fee that can be obtained from our admin department, alternatively you may transfer the membership to a third party, once you find that person we will transfer the membership for you at the club.
I hope that you find the above solutions to your issues satisfactory.
Regards
Neil Strangleman
Director Motion Fitness
Thank you for taking the time to post this complaint and I would like to apologise for any inconvenience and frustration that this situation has caused. It was never our intention to cause this frustration as we hold our Brand and reputation at a high level.
Unfortunately your membership is still in it's minimum duration and may not be just cancelled, it only expires in January 2016. There are however a couple of options available to you to resolve your situation. Firstly you may cancel the membership giving us 20 days notice and by paying a cancellation fee that can be obtained from our admin department, alternatively you may transfer the membership to a third party, once you find that person we will transfer the membership for you at the club.
I hope that you find the above solutions to your issues satisfactory.
Regards
Neil Strangleman
Director Motion Fitness