HB
Hannes B

1 reviews | Active since Feb 2017

27 Nov 2017, 14:45

Cancelling a contract seems impossible

This has got to be the worst gym as cancelling a contract seems an impossible task. they have come up with endless excuses and weeks go by without no communication, if a person does not follow up. They have changed the termination date of the contract 3 times already, which is unacceptable. Please stay away from this franchise, join any other gym rather.

0
Replies (5)
Motion Fitness
Motion Fitness's reply29 Nov 2017, 09:11
Official

Good Morning,

Please except our apologies for any inconvenience that this situation may have caused. Our brand and our members are important to us, without them the business would be unsuccessful.

Please would you send what has transpired to myself, via mail to *** and I will gladly look into this for you and see where i can assist.

Regards

Neil Strangleman

Director : Motion Fitness.

HB
Hannes B's update01 Dec 2017, 09:20
Reviewer Update
Hi Niel, An email has been sent to you. can you please urgently assist. Regards
HB
Hannes B's update07 Dec 2017, 21:00
Reviewer Update
Hi Niel, can you please read your emails? a complaint has been logged with the ombudsman. thank you for no assistance
Motion Fitness
Motion Fitness's reply08 Dec 2017, 09:34
Official

Good Morning,

I have waited and looked for the mail, i have not received it to this point. Please would you resend it.

Thanks

Regards

Neil Strangleman

HB
Hannes B's update08 Dec 2017, 11:15
Reviewer Update
Hi Niel, An email was sent on the 29th of Nov 2017....9 days ago....it should DEFINITELY have gone through.