TM
Teresa M
1 reviews | Active since Jun 2015
02 Jun 2015, 09:36
Cancelled contract & they still deduct subs
I cancelled my contract end of February because I moved to Cape Town on the 1st of April. Received a slip stating I have cancelled. But for 3 more months in a row the subscriptions have been deducted from my account. I have e-mailed every address on their website with no response. I have called the gym 3 times and left messages for the manager to call me back with no response. I have spoken to the manager Harold over the phone who's only answer is he sent it to the elusive \head office"which we are not allowed to contact directly. He also said the Finance department would give me a callback on the 30th if May. I have obviously not received any callback. Calling them today and no one picks up the phone."""
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Motion Fitness's replyOfficial
17 Jun 2015, 10:54Hello TeresaMcGregor,
Thank you for taking the time to bring this to our attention and I would like to apologise for any inconvenience and frustration that this situation has caused. It was never our intention to cause this frustration as we hold our Brand and reputation at a high level.
We have looked into our records and found that the cancellation request was not sent through from the club and so our centralised administration department never actioned it. It is clear that this is an error on our side and we have refunded you the amount as you have indicated.
Once again, please except our apologies, it was an error on our side that could have been avoided or handled more efficiently.
Thank you for your understanding
Regards
Neil Strangleman
Director
Thank you for taking the time to bring this to our attention and I would like to apologise for any inconvenience and frustration that this situation has caused. It was never our intention to cause this frustration as we hold our Brand and reputation at a high level.
We have looked into our records and found that the cancellation request was not sent through from the club and so our centralised administration department never actioned it. It is clear that this is an error on our side and we have refunded you the amount as you have indicated.
Once again, please except our apologies, it was an error on our side that could have been avoided or handled more efficiently.
Thank you for your understanding
Regards
Neil Strangleman
Director
Motion Fitness's reply17 Jun 2015, 10:54
Official
Hello TeresaMcGregor,
Thank you for taking the time to bring this to our attention and I would like to apologise for any inconvenience and frustration that this situation has caused. It was never our intention to cause this frustration as we hold our Brand and reputation at a high level.
We have looked into our records and found that the cancellation request was not sent through from the club and so our centralised administration department never actioned it. It is clear that this is an error on our side and we have refunded you the amount as you have indicated.
Once again, please except our apologies, it was an error on our side that could have been avoided or handled more efficiently.
Thank you for your understanding
Regards
Neil Strangleman
Director
Thank you for taking the time to bring this to our attention and I would like to apologise for any inconvenience and frustration that this situation has caused. It was never our intention to cause this frustration as we hold our Brand and reputation at a high level.
We have looked into our records and found that the cancellation request was not sent through from the club and so our centralised administration department never actioned it. It is clear that this is an error on our side and we have refunded you the amount as you have indicated.
Once again, please except our apologies, it was an error on our side that could have been avoided or handled more efficiently.
Thank you for your understanding
Regards
Neil Strangleman
Director