Cancellation not Actioned

It's been more than month that I have struggled to cancel my gym members due to me relocating to Paarl. I've phoned and mailed endlessly without response and even went to the gym where the manager is never available! The latest is him being in a meeting for 4 hours encounting. I followed their cancellation produre, filled in all the forms and still nothing. I was able to get a cancellation amount from the front desk staff but my subscription for december has been deduction plus a cheeky maintanance levy. This is totally unprofessional and unacceptable.