bad service

<p>In august 2015 I have signed a contract at the gym for one year and I signed a form that my gym fees will go off per debit order. I was told by the consultant Lana that in Dec a Double fee will go off for a payment in January, but in January a payment went off my bank account so I reversed that payment. So I went to the Gym and Speak to the manager Paul in February because reception told me I was a payment behind schedule as they took a admin fee as double payment in Dec that I was not aware off.</p> <p> </p> <p>So Paul said to me he is going to sort it out but till now nothing has been done. From February no debit order was deducted from my bank account as well and I went to the gym to query it. They let me fill in another debit order form but nothing happened. So each month I went to the gym and pay them with my debit card. I want to find out why they dont follow instructions given to them, Im still waiting for their headoffice to contact me but nothing.</p> <p> </p> <p>June I did not go to the gym and no payment was agin deducted from my account. in july when I got there I owed them more that was to my knowlege and the lady at the front desk could not give me an answer so she suggest I should not make payment I must write a complain did that they send it through but nothing, no phone calls nothing.</p> <p> </p> <p>so I went to the gym in August to find out I was handed over, and found out Paul did not sort out my first query and that was the outstanding fees on my account unacceptable. I've paid the outstanding amount in august gave all my bankstatements to the gym for investigastion no answer till no. Went yesterday to see Paul than he was in training, he is to busy training to sort out the customers queries dont gt back to the customers and now im owing them more money. That was not my arragement with the gym and I want it sort out...</p>