Loyalty Points Machine

I am a regular customer here as I live around the area here in Rosebank, and I would like to say that this thing of the loyalty points machine not working every time there is load shedding is quite frustrating. I just went there to claim my free coffee and I was told that I can’t because of load shedding. Load shedding is basically a norm in SA so you can’t tell me that you guys can’t find a way around this. Your competitors such as Seattle Coffe do not have this issue. Please do better else you’ll lose loyal customers