Terrible service, basically *****ing money if no service is provided for it!!!

Service seems to be filled with empty promises and no communication. I have been dealing with Matshidiso and when they wanted to blame me for their error, I received constant calls from her. Now that she has confirmed that they were in the wrong and has promised to rectify their error, she has disappeared. I have requested for a claim on my vehicle and still await to hear from this company and nothing still. Mark from Warranty Solutions has been copied into communication and stated he deals with claims only and not admin however I am not getting any joy but they will be happy to debit my account at the end of the month....