Service plan horrible claim

I can not even sleep,a very bad day I had I was sold a service plan by mother financial and it was maturing now in may ,I called in because its actually time to take my car for service was transferred to claims department where I received horrible service from Eyoob last friday and Eugene. On monday I called again and provided all the necessary documentation they advised me to take the car to the dealer then the dealer will have to call them for authorization I did exactly that on Tuesday only to find out in the afternoon when I called the dealer that the claims department couldn't pay them so I the client alternatively need to pay and they will reimburse me,like what nonsense is that really and what is the reason for me to have a service plan to begin with. I had to fetch my car unserviced and already my mileage is over.......I need to take this with the higher institutions that will be able to assist I cant be ripped of just like that iam so disgusted