Poor and pathetic assistance and zero customer satisfaction

have sent the invoice now for the 3rd time and i am highly unsatisfied with your service as i also had to send the quote 5 times on 5 different emails this morning.

This is impacting my planning as i work on various sites with vast travel requirements.

This is my 1st time using MVIA. I have sent the first quote to MVIA on the 29th of March informing MVIA that i will be taking my vehicle for a service on 11th of April why at that stage was the quote not reviewed to inform me that certain items wont be covered in the service which now keeps me having to pay the shortfall amount of R2500,00 to add on the additional issue of that payment was not done to the service centre today with no indication that payment will be done tomorrow as well as again i had to send the invoice after i've sent it twice before one today.

Your processes really aren't being followed and adhered to creating large gaps for customer dissatisfaction.

I had little to no assistance from MVIA today.

If my vehicle cannot be collected tomorrow morning before 9AM i will cancel your services as your processes are affecting my employment, income and overall life