Mother financial

Poor Service

Please if you are reading this don't ever take contract with MF, this people dont take you serious, if there is a problems the wont help but telling sorry for inconvenience

My stories go like this

In February i took a policy with Motherfinance for my car service, the sales person who helped me , put the wrong information ( My car details and my account number and bank names) i called this MF people to fix my details, I got another sales person to help me to fix the details, he also made mistakes on my car details, i called again no one answered my calls, so i ignore it for a week... i called again then got a new salesperson, she told me that she will make sure its correct this time around. After she sent the documents again to me i should have known this people shouldn't be trusted because the details were still not correct.. i called several times to speak to the manager, and i was told she is not working in the office but at home.

I called the following week and got through to a supervisors, and i explained to her the story about my experience so far with MF sales people, and she told me she will help me herself, she took my policy and try and fix it, and she told me to pay manual payment to Absa account for my first debit order because my information was not correct and the debit order date has passed. Then i did manual pay. a week after there was a debit order that went off my account on Saturday , when i check, it was MF. i called the supervisor on Monday and ask her about the debit order that went off my account, she then apologies for the inconvenience and said she will refund me. On the same week i got a refund of the manual payment and the debit order that went off my account. I called her to ask why am i getting both cash back, it was supposed to be only the debit order, she again apologies for the inconvenience and ask me to make a manually payment, to FNB account. i went and check the documents still my policy value was not correct ,338 was supposed to be the amount taken but it was 299, i called again, and again for this to be fixed. She told me she is going to cancel the whole policy and do a new now for me so I don’t experience this problems again and we agreed and did so.

after 2 weeks i called her "the supervisor" who helped me , i asked her “from now when can i claim” , she told me that the waiting period is will be finish after 27 of April 2021, and that was fine with me.

On the 2021/05/10 is where i saw this MF Company don't care about their client. Learn from me; and don't not take any policy with this people.

on friday 30 of April i called the supervisors i wanted to take my car to a service she never picked up, i waited and call her back on Monday the 2021/05/10, she picked up and i told her my car is due for service, and she told me to wait for her and she will call me back which she did and told me to call the claims department

i called them, the first guy had stinking attitude towards me, so i sort him out ,he came down and he told me to call the supervisors back because my policy is not active. I called the supervisors she didn't pick up, i called the claims again i got the guy called Ayoob, he tried and help me , and he told me that the information i was given was wrong and i should ask the supervisors for all the calls recording so he can try and use that to put a claim.

{At this point i was angry},i called the supervisors and she was not picking up, and got other sales person with attitude, i started sorting her attitude out. She finally gets the supervisor on the phone and she told me that she will get the recording for me. i waited and waited and waited and wait, i called Ayoob and he explain that even if i wait for 27 May 2021 for my waiting period MF won’t cover that because the policy was not active.

i didn't have any option as i wrote this i put my car in the garage trying to ask my fam to help me with money to take my car to service. I cancelled policy and they told me I won’t get my money back

IF YOU ARE READING THIS PLEASE PLEASE DON'T SIGN ANYTHING WITH MOTHER FINANCIAL OR 3 way marketing, Save your money and pay yourself I attached the page.