NO CERTIFICATES RECEIVED

MY SON COMPLETED HIS NCV (HOSPITALITY) COURSE IN MARCH 2013. HE IS SUPPOSED TO RECEIVE 3 CERTIFICATES FOR EACH OF THE 3 YEARS COMPLETED. HE ONLY RECEIVED HIS LEVEL 2 CERTIFICATE. WE HAVE BEEN BATTLING SINCE 2013 TO GET HIS LEVEL 3 AND LEVEL 4 CERTIFICATES. I HAVE BEEN TO THE COLLEGE, SENT NUMEROUS E-MAILS BUT THEY CANNOT GIVE ME PROPER ANSWERS. MY IS IS BEING PREJUDICED BY THEIR LACK OF COMPETENCE., BECAUSE HE CANNOT APPLY FOR JOBS WITHOUT THESE CERTIFICATES.THE LAST TIME THEY PROMISED ME FEEDBACK WAS ON 22 APRIL 2015 AND I STILL HAVE NOT HEARD A WORD OUT OF THEM. MY SON AND I ARE REALLY IN DIRE STRAITS, BECAUSE HE IS SITTING AT HOME WITH NO INCOME AND NO CAREER OPPORTUNITIES. PLEASE HELP!