WW
Werner W

1 reviews | Active since Feb 2011

08 Sept 2016, 08:31

Appalling Service

<p>At first contact I asked if they did moles and they assured me as per their website they do AL pests. When they inspected teh property, I asked when they would be installing the mole trap. They claimed they first had to order it. I had to pay inadvance and when they delivered it 3 days later they did not bother to install it. On my query they said they do not do moles and had told me so?</p> <p>No where did they say this as they had ample opportunity to do so: at first contact; when they inspected thepropert; when they sent me the quote; whenthey delivered it?! *** strining along a customer just tomake a quick buck?!</p>

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Replies (2)
WW
Werner W's update09 Sept 2016, 08:41
Reviewer Update

The Business did respond to me via email and we have found a reasonable solution. In essence I need to apologise as I had over reacted based on assumptions I mad without understanding the full story. None the less Mostert Pest Control did contribute to a resolution and thus should be given credit for them going the extra mile to satisfy their customers.

Mostert Pest Control
Mostert Pest Control's reply15 Sept 2022, 08:24
Official
Mr. Wandrey apologized after this comment were made. His staff was indeed shown how the trap is working. We had a working relationship for year after this comment.

Best regards,