SW
Sania W

1 reviews | Active since May 2017

14 May 2017, 15:51

Events Department Deterioration

<p>Hi.</p> <p> </p> <p>I am a an events organiser based in Durban and I am writing with great dissapointment and dissatisfaction with service received from Moses Mabhida Stadium's Events Department.</p> <p>I was enquiring about events spaces for an upcoming event I am organising. </p> <p> </p> <p>The new administrator didn't know ANYTHING about the stadium venues but referd me to her manager Mpume who ignored my calls and took a five days to respond to my emails. I don't know how you hire but nobody seems to know anything especially the new coordinators, Hopewell is clueless and the manager manages nothing, she's very unprofessional. Cindy was very professional, the intern administration that left was very proficient and prompt, very informed and professional, I believe her name was Happy, hospitality coordinator that also left was also very prompt. Now that they are gone, I'd rather take my business elsewhere.</p> <p> </p> <p>Please bring Thobile, Happy and Cindy De Wet back or shut down the events department until you find professional, prompt and informative management and coordinators.</p>

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Replies (1)
Moses Mabhida Stadium
Moses Mabhida Stadium's reply05 Mar 2018, 08:16
Official

Dear Sania

Apologies for the delayed response, we have only recently registered a Moses Mabhida Stadium account on Hellopeter in order to interact on this platform.

We wish to extend our sincerest apologies for the negative experience that you had with our Events Department. We understand your frustration at having not been properly directed and having to wait 5 days to receive a response from the Events Department.

We pride ourselves on giving our 100% service everyday to ensure that our client’s needs are being met. We have let you down, and for that we are sincerely sorry. Please be assured that there have been some recent management changes in the department and we are focusing strongly on offering consistently high service levels.

You can get in touch with us on *** or ***.

Best regards,
Team MMS