Unacceptable and Bad Service from Morrumbene Beach Resort

Morrumbene beach resort advertised a Winter Special on Facebook over the weekend, when we asked what the price more or less the same time 2019 will be, it was said that if we book in 2018 we can get the same special in 2019 that advertised for 2019 - dealth with the Lady owner.

I've asked for a quote so that we can pay the deposit. The quote came with totally the wrong amount and definately not with the price that was adverised (Men owner did the quote). After several messages and mails and a quarrel between the 2 resort owner the quote came with the price but once again the info (amount of nights and people) was wrong. I have accepted the price / quote and said the deposit will be pay by the end of the week or as soon as the quote details was fixed. The owner (man) accepted it and I was promised that the quote will be fixed by the lady owner.

This morning I got a mail from the man owner informing me that they received a deposit for another booking the same time 2019. When I confronted him with the fact that we already had an agreement and that I was waiting for them to fix the details on the quote he said that we are not allowed at his resort any longer and that he reserves the right of admission. He also said that they have lawyers to cover him.

Is this the way to treat customers? . . Definately not!! . . It's totally unprofessional and *********.

We would like to see that the outcome of my complaint is that the original commitment / agreement is honored and that we do get the price and dates that was promised to us.

I have proof of all the messages and email that was send to and throw to state the above facts.