This is not a 5 star establishment

I lodged a complaint with the Hotel shortly after the incident and got no response.<br> <br> Our food took forever to prepare (we waited &gt; 45 minutes and had to rush to eat our food) which made us arrive just in time for our spa appointment. The spa staff said they expected us 0.5 hour earlier but were still folding towels and preparing the room for us when we arrived - totally unprepared. When we wanted to pay for the food there was no pen at reception and it took more time and running around to assist us. We eventually paid for the food, then had to return to pay for the spa treatment.<br> <br> The whole feeling was very disorganised, unprepared and poor service.