Terrible after service

<p>My husband and I got married at Morrells in January, it was a magical day and everything went to plan until the day after and it came time to settle the outstanding bill. We were lumped with a "unpaid" account of R45k which Morrells had not quoted us for!!!! It turned out that the spreadsheet for the quote had not added up all the number correctly so what they had actually quoted us, was not in fact the correct number. Now as you can appreciate it, a bride works on a budget and to have an additional R45k the DAY AFTER YOUR WEDDING CHARGED TO YOU IS A BIT OF A SHOC**** This was not the end, after honeymoon I asked for a revised quote to explain were this extra charge came from (as we had paid the amount already - silly on our behalf). After weeks of begging I finally met with the operations director and MD to sort it all out. It turned out that Morrells actually owed us R17k back due to beverages that we had paid for which had not been consumed as well as other bits and pieces. After another 2 weeks of incorrect quotes being sent to me it was agreed that they would refund us. It took 5 weeks to process this refund!! All in all, I finally received my refund 3 and a half months later after my wedding. I am still R30k out of pocket as this is money that we did not budget for. IT IS SOOOO DISSAPOINTING AS I LOVED THE VENUE but after this ordeal, I will NEVER go back there again or refer anyone to the venue.</p> <p>If you are planning on having your function there, I suggest you take your calculator with otherwise they may just "misquote" you. Has Morrells gotten tooooo big for their boots and stopped caring about the clients that they have already serviced? Best form of advertising is word of mouth!!! Never ever again will they see me or anyone I know for that matter!!! OH, and I'm still waiting for an apology!<br /><br /></p>