AVOID!! 2 YEARS OF ********** EXPERIENCE & +-R150K!!!

WORST NIGHTMARE STILL ONGOING 2 YEARS NOW!!! I chose morrells in Jan 2019 for my wedding, biggest mistake ever! Have had to get lawyers involved since Dec 2020, Ulrich Roux & Associates, if you read this and need help, go to Ulrich! I actually cannot put in summary everything that has happened as this would be even longer. Honestly, I cannot relay every point where Morrells has dropped the ball, is that many times!! from the start I and 1 bad experience after the next, and the whole time, Bernice would not take my calls or call me back or my wedding planner, for 2 years I tried!!! I had something like 10 wedding planners over the first 8 months, and all my info kept getting lost, so my drinks or food chosen never got passed to the next planner, arrived for a tasting 18 months later, only hot told then that I couldn't have the food I chose. Now they trying to charge me for a food tasting that was part of the deal and booked 8 months in advanced. Which they were late for and apparently didn't have our booking! then had another planner tell me she is a better person than me!! After I waited 8 weeks just asking for an image of the welcome board and still not got it, basics like this could not be done in a timely manner. after I arrived in SA for my wedding, tested positive, so devastated, had to call off my wedding and when I emailed Bernice, I got told I had to pay higher costs now for food, drinks and flowers. My external wedding planner that I had hired to help with Morrells total lack of organising a 65 people wedding, told Bernice that all other venues he was working with was honouring paid weddings and items paid for. not Morrells, no, they want us to pay +-R53000more now despite us having PAID IN FULL AND BOOKING EVERY SINGLE ROOM IN THE VENUE to begin with!!

We are yet to receive my refund from you, in fact its been 2 weeke since I requested our money back for our wedding and our guests, which is circa R150,000!!! And you havent even had the decency to respond never mind pay us all back!! DISGRACEFUL BERNICE & MORELLS!! I DO NOT RECOMMEND if you want to enjoy your wedding planning experience, or not be caused major stress and anxiety!! Taking all our money and not provided a service, classifies as THEFT!!!