Bad service and Treatment

I am writing to formally express my dissatisfaction with the service I received at Morgan Nissan Bethlehem on the 3rd of June 2026.

Specifically, I am disappointed by the following issues

Incomplete valet: despite the service package including a complimentary wash, my vehicle was returned to me completely unwashed. See attached photos

Not notifying a customer about the progress of their car service from 8h40 to 3h30. Its really unacceptable. See attached photo of your CMS system at 2h40.

I trust this is not the way that Morgan Nissan Bethlehem wishes to conduct business with valued customers.